Article ID : 00081978 / Last Modified : 08/30/2017

My Portable Speaker Won't Connect to the Wi-Fi Network If I Use the Music Center (SongPal) App

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following to resolve the issue:

For Android™ mobile devices:

  • Make sure to enter the access point's password correctly.

For Apple® iOS® mobile devices:

  • Depending on the access point's security method, your portable speaker may not connect when you use the Music Center (SongPal) app. If the connection fails, try the WPS button or PC.