Article ID : 00083812 / Last Modified : 03/29/2019

The connected USB device does not charge when connected to the Bluetooth portable speaker.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Check the following if the USB device connected to the Bluetooth® speaker does not charge:

IMPORTANT: Each of these steps represents a possible solution to this issue. Check if the connected USB device is charging after completing each step.

  1. Make sure that the USB device is securely connected to the USB-A port USB-A_portof the Bluetooth speaker.


    • The USB device will not charge when connected to the USB-B port USB B port of SRSX9of the Bluetooth speaker.
    • Not all speakers have USB-A or USB-B port. For details on the port that you can charge a USB device, refer to the manual supplied with the product. Manuals are posted on your model support page.
  2. Make sure that the USB device is compatible with the Bluetooth speaker .

NOTE: It is recommended to charge the USB device while the speaker is connected to a power outlet using the AC adapter. If the AC adapter is not connected, the connected USB device may not be charged.