Article ID : 00087939 / Last Modified : 02/08/2018

No sound from TV and the wireless subwoofer when the transceiver is inserted while the TV is off.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Prior to following the steps below, make sure that the TV has the latest system software update. If the TV is connected to an active and stable high-speed Internet connection, updates can be downloaded directly to the TV from the Settings menu under Network. Otherwise, updates are also available on this website. Downloads are posted on your model support page.

  1. Using the supplied remote press the HOME button.
  2. Select Settings.
  3. Select Sound.
  4. Select Headphone/Audio Out.
  5. Select Subwoofer.
  6. Once the selection is made, press the HOME button to exit the menu and resume normal operation.