Article ID : 00088523 / Last Modified : 03/29/2019

Unable to proceed to the PlayStation Store from the Feature Intro screen of PlayStation Now app on the TV.

Applicable Products and Categories of This Article

IMPORTANT: This is a model-specific solution, view the Applicable Products and Categories for this article to verify that these specifications apply to your model.

The TV will not allow you to advance to the PlayStation® Store from the Feature Intro Screen for the following reasons:

NOTE: The following image is an example of the Feature Intro Screen.PS Now Intro

  • If you live outside of the Continental United Stated (including Alaska and Hawaii).
  • If the BRAVIA® TV is not connected to the Internet.

The PlayStation Now service is available on select 2014 XBR-series and W-series Sony® TVs in the Continental U.S.A (including Alaska and Hawaii) in the beginning of July.