Article ID : 00092070 / Last Modified : 07/29/2015

I am unable to post a message on my social media accounts at the start of my live stream.

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If you are unable to post a message on your social media accounts at the start of your live stream, check the following.

IMPORTANT: Because each of these steps represents a possible solution to this issue, check the status of your social network services (SNS) after completing each step.

  1. Verify that the Social Media in the Network Setting Tool software are properly configured.

    NOTE: The Network Setting Tool can be accessed through the Action Cam Movie Creator software. To download the Action Cam Movie Creator software, visit the support website.

  2. Authentication can be revoked by either yourself or the social media website at any time. If posting to a social media site fails because of this, reconnect using the Network Setting Tool software.
  3. Check that the clock of this camera is set correctly.
  4. There may be an issue with the SNS server. Check whether you can post to your SNS using a mobile device or a computer.