Article ID : 00090386 / Last Modified : 06/03/2018

Some files are not displayed in the contents list when connecting a mobile device.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Loading of media files on a USB device might take a longer time when using Media Transfer Protocol (MTP). It is also possible that the USB device contains large-sized files or files with complicated tree structure. Wait for a while for the files to load. If files do not load, reconnect the device.