Article ID : 00090721 / Last Modified : 08/15/2015

There is no Sound on the computer after installing the Update for Microsoft Windows (KB2962407).

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It has been determined that the Update for Microsoft Windows (KB2962407) causes a problem with some VAIO computers. Follow these steps to uninstall update KB2962407.

  1. Point to (but do not click) the lower-right or top-right corner of the screen, and then click to select the Search charm.Image

    NOTE: The Windows Logo + Q key combination will also take you to the Search screen.

  2. In the Search screen, in the Search field type View installed Updates, and then click the View installed updates icon.
  3. In the upper-right corner of the Installed Updates window, in the Search box, type KB2962407.
  4. In the Uninstall an update section, click to select the KB2962407 update, and and then click Uninstall.
  5. At the Uninstall an Update confirmation prompt, click Yes.
  6. Close all open windows and restart the computer .