Article ID : 00091841 / Last Modified : 01/22/2019

No sound is heard from the SWF-BR100 Wireless Subwoofer when the USB device is connected using a USB hub.

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Connecting a USB device to the TV via a USB hub is not recommended and not supported. There will be no audio output from the Wireless Subwoofer and the power indicator on the subwoofer will be lit red. To resolve this, connect the USB device directly to the USB port of the TV.

If the issue is not resolved after following the troubleshooting above, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.