Article ID : 00092598 / Last Modified : 04/10/2018

Audio or Video Issues Occurs When the 4K Media Player is Connected to a Home Audio Device and a TV

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Make sure that 4K media player is properly connected to the home audio sytem to resolve any display or sound issues.

Note: No sound will be heard on your home audio device if it isn't connected to the HDMI out 2 port of the 4K media player.