Article ID : 00094743 / Last Modified : 09/08/2014

The mobile device disconnects from the Internet when the camera is connected.

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The camera uses Wi-Fi® technology to connect, thus the need to turn on Wi-Fi on the mobile device. For this reason, the Internet connection through a Wi-Fi data network cannot be used.

NOTES:

  • It is not possible to use Wi-Fi and cellular data simultaneously on a mobile device with an Android™ operating system.
  • It is possible to use Wi-Fi and cellular data simultaneously on a mobile device with an iOS® operating system.