Article ID : 00102299 / Last Modified : 02/06/2018

Error: Cannot perform the operation. There is a problem with the security certificate of this server. appears after accessing the Reset Device to Use Solution Only setting or when accessing the Solution Server Setting.

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A Solution Server will be required when accessing both the Reset Device to Use Solution Only setting and the Solution Server Setting. This message will appear because the Solution Server does not exist in the United States. To prevent this message from appearing again, do not access the Reset Device to Use Solution Only setting and the Solution Server Setting of the unit.

If you have accessed the Reset Device to Use Solution Only setting, a Solution Server is required at the time of the reboot after performing Initialization. Follow the steps bellow if you are unable to end the initialization process.

  1. Press and hold the Power button until the unit turns off.
  2. Press the Power button to turn on the Digital Paper System.
  3. Tap Cancel Setup in the screen.
  4. Start the Initialization again.
    1. Press the Home button.
    2. Tap Settings.
    3. Tap Initialization.

NOTE: Once the initialization is done, the user data of the contents will disappear.