Article ID : 00103550 / Last Modified : 12/27/2016

The recorded image seems dark or there is a shadow on it.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the lens cover of the camcorder is not fully opened, images taken may become dark or shadowy. Make sure that the lens cover is fully opened and always check the subject on the LCD screen before shooting or recording.

If the lens cover does not open upon turning the unit on, try turning the power off and on again. If the unit has a lens cover that can be manually opened or closed, move the lens cover switch until the lens cover is fully open.

NOTE: Below are some of the possible causes why the lens cover will not open or close properly.

  • Water getting inside the lens.
  • Sand or debris getting attached to the lens.
  • Deformation of the lens due to shock or weight.

If the lens cover still does not open properly, there is a possibility that there is a defect in the opening/closing mechanism of the lens cover portion, the product may need to be repaired.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.