The connected mobile device cannot be played when on Media Transfer Protocol (MTP) mode.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Change the mode of the mobile device to Mass Storage Class (MSC) if it is supported, then check if it can be played.
NOTES:
- An audio file may not be played depending on the file format.
- If the name of the folder or file is too long, it may take some time to start playback. It is recommended to use short names using alphabets and numbers only.
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