Article ID : 00106250 / Last Modified : 06/02/2019

The connected mobile device cannot be played when on Media Transfer Protocol (MTP) mode.

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Change the mode of the mobile device to Mass Storage Class (MSC) if it is supported, then check if it can be played.


  • An audio file may not be played depending on the file format.
  • If the name of the folder or file is too long, it may take some time to start playback. It is recommended to use short names using alphabets and numbers only.