Article ID : 00110146 / Last Modified : 12/27/2016

The sound level drops or the volume lowers on the portable speaker.

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On the connected device, you may need to turn off some audio settings like bass boost or equalizer. When connected to a Walkman® player, turn off the Dynamic Normalizer, Equalizer, VTP (Virtualphones Technology), and DSEE settings if available on the Walkman player.