Article ID : 00110504 / Last Modified : 03/09/2015

My device can’t access some Internet Services and displays an error message.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If you are having issues connecting to Internet Services on your device and are seeing the below message, you may need a firmware update.

Internet Services Error

The easiest and recommended way to perform an update is to use your remote control to turn on Auto SW Update in your device menu, and then run the Update SW feature. Instructions for using these features can be found in the manual for your product.  Manuals are posted on your model support page.

If that does not work, a firmware update for your device can be downloaded from our support web site.  Downloads are posted on your model support page.