Article ID : 00117941 / Last Modified : 08/14/2016

The screen of the Blu-ray Disc player becomes black after using the YouTube app.

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If the screen of the Blu-ray Disc® player becomes black after using the YouTube® app, follow the steps below to resolve the issue.

  1. On the supplied remote control, press the HOME button.
  2. Select Setup.
  3. Select Resetting.
  4. Select Initialize Personal Information.