Article ID : 00120709 / Last Modified : 02/05/2018

A 4K video (50p/60p) from an external device is not displayed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the following 4K videos from an external device will not display to an Android™ TV, use a High Speed HDMI® cable with a 4K logo.

  • YCbCr 4:4:4 / 8bit 4K (24, 25, 30Hz)
  • YCbCr 4:2:0 / 8bit 4K (50, 60,Hz)

To view the following videos from an external device, use a High speed HDMI cable with 18 Gbps of bandwidth.

NOTE: For more information, visit HDMI.org.

  • YCbCr 4:4:4/ 8 bit 4K(50, 60Hz)
  • YCbCr 4:2:2 / 8bit 4K(50, 60Hz)
  • YCbCr 4:2:0 / 10bit 4K(50, 60Hz)
  • YCbCr 4:2:2 / 10bit 4K((50, 60Hz)
  • YCbCr 4:2:2 / 12bit 4K(50, 60Hz)
  • RGB signal

Update the software of the Android TV to the latest version . After performing the software update, make sure to turn on or enable the HDMI signal format of the TV by following the steps below:

  1. Using the supplied IR remote control, press the HOME button.
  2. On the HOME menu, select Settings.
  3. Under the Settings category,select TV.
  4. Under the TV category, select External Inputs.
  5. Select HDMI Signal format.
  6. Select Enhanced format.

    NOTE: If the signal is in enhanced format, picture or sound from a portion of external devices that do not support 4K may not be output normally. In such cases, change the signal format to standard format or switch the HDMI cable to an input for signals in standard format.

For details on which video formats are supported by your TV, refer to the solution about the types of 4K (50p/60p) video signals supported by the TV .