Article ID : 00124308 / Last Modified : 07/20/2015

The video and sound are intermittent while the software is being updated.

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The AV receiver has an Auto Update setting that allows the software to be updated while the AV receiver is in standby mode. The AV receiver may install updates even when it is turned on. The software update process may cause interruptions with the video and sound when using an HDMI® cable. To avoid this, turn off the Auto Update setting by following the steps below.

  1. Using the AV receiver remote control, press the HOME button.
  2. Select Setup.
  3. Select System Settings.
  4. Select Auto Update.
  5. Select Off.


  • The AV receiver checks of updates between 2:00 AM to 5:00 AM when in standby mode or immediately after turning off the AV receiver.
  • When the Google Cast™ feature is activated, the Auto Update setting will automatically be changed to On.