Article ID : 00130141 / Last Modified : 09/11/2015

The system cannot connect to the Internet when IPv6 is set to ON.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If your network device or Internet provider does not support IPv6, the system will not be able to connect to the Internet when IPv6 is set to ON. To resolve the issue, connect the system to your computer using a LAN cable, then open the Sony Network Device Settings screen from the browser, and set IPv6 to OFF.

NOTE: For details on how to open the Sony Network Device Settings screen, refer to the manual supplied with the product. Manuals are posted on your model support page.