Article ID : 00130376 / Last Modified : 08/14/2017

Can't Connect to the Wireless Network Using the Music Center app of an Apple Mobile Device

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Wrong Password Entered

An issue may occur after you entered an incorrect password on the network setup with the Music Center app (SongPal).

Note: This issue will still occur even after you entered the correct password on the next attempt to reconnect to your network.


  1. Power off the device.

    Note: If the standby indicator or the on/standby indicator lights orange, cancel the BLUETOOTH/Network standby function before you proceed to step 2.

    • For CMT-SX7
    • For SRS-X99, SRS-X88 and SRS-X77 to enter into standby mode
  2. Wait at least three minutes. Then, power on the device.
  3. Connect your device to the network.

    Note: Confirm the Apple® mobile device is connected wirelessly to the internet before you proceed with your device network setup.