Article ID : 00122839 / Last Modified : 09/19/2016

The Crackle app starts automatically while using the YouTube app on the Android TV.

Applicable Products and Categories of This Article

It has come to our attention that in some cases the Crackle™ app may pop-up or start automatically.

To resolve the issue, do the following:

Additional information is available if you cannot install or update any applications from the Google Play Store .

Follow these steps to attain the latest version of the Crackle app:

IMPORTANT: You must be signed-in on the Android™ TV with a Google® account in order to update any apps from the Google Play store.

  1. Using the supplied remote, press the HOME button.
  2. Select Apps.
  3. Select the Google Play store app.
  4. Select Update.
  5. Select the Crackle app.
  6. Install the latest version of the app.

NOTE: The image below shows the latest version of the Crackle app.

Crackle app update version

If you would prefer that apps update automatically when a new version is available, follow these steps in the Google Play store app:

  1. Select Settings.
  2. Select My apps.
  3. Select Auto-update apps.
  4. Select Auto-update apps at any time.

NOTE: The auto-update feature may not work for all app. It is up-to the creator of the app to decide if they want to use this Google feature.