Article ID : 00151813 / Last Modified : 12/18/2018

The On-Screen Keyboard Doesn't Appear After I Select the Text Input Box

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The on-screen keyboard doesn't appear when a wireless mouse receiver is connected to the TV because it may recognize the receiver as a USB keyboard. To resolve this issue, remove the wireless mouse receiver from the TV.

  • Example of a wireless mouse receiver

    wireless mouse receiver

Select the Leanback Keyboard in the Settings menu if the keyboard still doesn't appear.

  1. On the HOME screen, scroll down to select Settings.
  2. Select System Preferences.
  3. Select Keyboard.
  4. Select Leanback Keyboard.