Article ID : 00139412 / Last Modified : 01/19/2016

The Bluetooth pairing the car radio with a mobile device does not work when using the one-touch (NFC) feature.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the Bluetooth® pairing with a mobile device does not work when using the one-touch (NFC™) function, check the following:

  • Verify that the mobile device you are trying to pair with the media receiver supports the NFC technology.
  • Check that the Bluetooth function and the NFC function of the media receiver and the mobile device are activated.