Article ID : 00139142 / Last Modified : 01/04/2016

The sound is intermittent during Bluetooth audio streaming.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

When a wireless device or an access point is nearby or when multiple devices have Bluetooth® connections, signal interference may cause the audio to cut in and out. To avoid signal interference, check the following:

  • Make sure to turn off nearby wireless devices.
  • In cases where it not possible to turn off other wireless devices while listening to a High Resolution audio music through LDAC™ connection, change the sound quality setting of the connected device.