Article ID : 00141896 / Last Modified : 05/27/2021

The TV freezes or displays a blank screen when streaming video on Android TV or Google TV

    The TV freezes or displays a blank screen when streaming video on Android TV or Google TV

    IMPORTANT:Refer to the YouTube app doesn't launch, freezes, or an error message appears article if you are having issues with the YouTube™ streaming service.

    Check your streaming app for resolution after each step.

    1. Power reset the Android TV™/Google TV.
    2. Install all pending updates from Google Play™ Store.

    3. Clear the data and cache of the app.

    4. If the issue still occurs, perform factory data reset.

      • Note: Completing a factory data reset will remove all customer settings in the TV including apps, channels, and wireless network settings.