Article ID : 00141896 / Last Modified : 04/23/2018

The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV

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Follow these steps to resolve this issue:

  1. Power reset the Android TV™ .
  2. Install all pending updates from Google Play™ Store.

  3. Perform clear data and clear cache. 

  4. If the issue still occurs, perform factory data reset.