Article ID : 00142163 / Last Modified : 08/14/2016

A playback error icon appears on the Blu-ray Disc Player when trying to view some BMP photo files.

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A playback error icon may appear on the Blu-ray Disc® Player when trying to view some BMP photo files because of the following reasons:

  • The BMP file is uncompressed.
  • The bit depth of the BMP file is 1, 4, 8, 24 or 32 bits.
  • The BMP file resolution is less than or equal to 1920 x 1080.