The cover at the base of the neckband is detached.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
If the cover of the neckband becomes detached, reattach it by following the steps below.
- Align the groove on the cover of the neckband with the projecting portion on the headphone and fit them together.
- Fit the cover firmly to the body and twist it 45 degrees to lock it.
- Twist the cover until it clicks.
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