The cover at the base of the neckband is detached.
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If the cover of the neckband becomes detached, reattach it by following the steps below.
- Align the groove on the cover of the neckband with the projecting portion on the headphone and fit them together.
- Fit the cover firmly to the body and twist it 45 degrees to lock it.
- Twist the cover until it clicks.
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