Article ID : 00147998 / Last Modified : 04/22/2016

The Android TV freezes and will not turn off when it is connected to a network.

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If the Android™ TV freezes and will not turn off when connected to a network, follow the steps below.

  1. Unplug and plug in the power cable while the Android TV is on.
  2. Update the Android TV  to the latest software.
  3. Update all apps in the Google PlayStore.

    1. Using the supplied IR remote control, press the HOME button.
    2. Scroll down to Apps.
    3. Select Google PlayStore.
    4. Select My Apps.
    5. Update all applications.