Article ID : 00147765 / Last Modified : 04/19/2016

My password for the ULTRA app is not working.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

For assistance with a lost or forgotten password, or if you need a password reset for the ULTRA app on the 4K Android TV™ contact Sony® Pictures Home Entertainment (SPHE) Customer Service.

SPHE customer service contact information: