IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
For assistance with a lost or forgotten password, or if you need a password reset for the ULTRA app on the 4K Android TV™ contact Sony® Pictures Home Entertainment (SPHE) Customer Service.
SPHE customer service contact information:
- Email: consumer@SPHECustomerSupport.sony.com
- Phone: 1-800-860-2878