Article ID : 00151347 / Last Modified : 06/27/2016

Your TV needs a software update to access Internet content. Please select OK to start the update process appears when trying to access an Internet app on the TV.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Issue:

The error message Your TV needs a software update to access Internet content. Please select 'OK' to start the update process. is shown on the screen when I select one of the Internet apps.

NOTE: The TV needs to update a few times since it requires several updates to fix certain issues.

Solution:

  1. Make sure that the TV is connected to the Internet.
  2. Download the latest software update (version 4.102-1.200-01 or higher).

If the update fails or displays error 9999, 2123, 1107 or 1106, follow these additional steps.

  1. Perform a factory reset .
  2. Attempt to re-download the update.

    NOTE: If the update continues to give this error, download the update using a USB device on a computer. Downloads are posted on your model support page.