Your TV needs a software update to access Internet content. Please select OK to start the update process appears when trying to access an Internet app on the TV.
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The error message Your TV needs a software update to access Internet content. Please select 'OK' to start the update process. is shown on the screen when I select one of the Internet apps.
NOTE: The TV needs to update a few times since it requires several updates to fix certain issues.
- Make sure that the TV is connected to the Internet.
- Download the latest software update (version 4.102-1.200-01 or higher).
If the update fails or displays error 9999, 2123, 1107 or 1106, follow these additional steps.
- Perform a factory reset .
- Attempt to re-download the update.
NOTE: If the update continues to give this error, download the update using a USB device on a computer. Downloads are posted on your model support page.