Article ID : 00150797 / Last Modified : 01/22/2019

Unable to access 4K Amazon videos on my 4K TV.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the TV is running software version PKG2.901AAA, the Amazon® app will not display 4K movies and videos. We apologize for this inconvenience. However, we are currently working on a solution that will allow you to view 4K content from the Amazon app.

For the latest information regarding what to do if you downloaded software update version PKG2.901AAA and certain TV features stopped working, click on the appropriate link below: