Article ID : 00153595 / Last Modified : 12/06/2016

The turntable is not detected by the computer or Hi-Res Audio Recorder application when using a USB cable.

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Depending on the operating system, version and settings, the turntable may not be detected by the computer or the Hi-Res Audio Recorder application when using a USB cable.

If the turntable is not detected by the computer or Hi-Res Audio Recorder application, check the following:

  • Make sure the turntable is securely connected to a working AC power outlet.
  • Make sure the USB cable is plugged in to both the turntable and the computer.
  • Make sure the turntable is set to ON and not on standby mode.
  • Download and install the latest updates for your computer.

    • For Windows® operating system, select the Windows Update in the Start menu.
    • For Mac OS®, select Software Update from the Apple menu or download the update from the App® Store.

      NOTE: Contact the manufacturer of your computer or its operating system if you are unable to install the updates to your computer.