IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
If water or liquid had contact with the Neckband-style wearable device, immediately wipe off the device carefully with a dry cloth.
Service may be required if the Neckband-style wearable device will not turn on or some of the functions no longer work after it had contact with water or liquid.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.
NOTE: The Neckband-style wearable device is not waterproof and damage caused by water or liquid is not covered under warranty.