Article ID : 00154570 / Last Modified : 08/31/2016

No sound is heard from the Neckband-style wearable device.

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If the Neckband-style wearable device does output any sound, check the following.

  • Make sure that the Neckband-style wearable device and the connected Bluetooth® device, such as a smartphone, are turned on.
  • Increase the volume level of the Neckband-style wearable device and the connected Bluetooth device.
  • If you want to playback music saved in the storage of a Bluetooth device, make sure that the Bluetooth device is connected to the Neckband-style wearable device via Bluetooth connection.
  • If you want to stream music and the message No device connected appears on the status screen of the Future Lab Program N app, perform initial setup and reconnect the Neckband-style wearable device and your Bluetooth device via Bluetooth connection again.
  • If you want to listen to music files stored on the built-in memory of the Neckband-style wearable device, change the music source to Device mode by pressing the Custom button on the Neckband-style wearable device.

    NOTES:

    • You can also change this setting by using the Future Lab Program N app or by using the voice command.
    • Each time you press the Custom button while connected to a Bluetooth device, the songs that are played will switch between those stored on the Neckband-style wearable device (Device mode) and those on your Bluetooth device (Streaming mode).
  • If you want to listen to the sound from your Bluetooth device or a radio service, check the following:
    • The volume of your Bluetooth device is not set to mute.
    • If the message No device connected appears on the status screen of the Future Lab Program N app, perform initial setup and reconnect the Neckband-style wearable device and your smartphone via a Bluetooth connection again.
    • The music source may be selected as Device mode. Change the setting to Streaming mode by pressing the Custom button on the Neckband-style wearable device.

      NOTES:

      • You can also change this setting by using the Future Lab Program N app or by using the voice command.
      • Each time you press the Custom button while connected to a Bluetooth device, the songs that are played will switch between those stored on the Neckband-style wearable device (Device mode) and those on your Bluetooth device (Streaming mode).