Article ID : 00154571 / Last Modified : 03/29/2019

Unable to pair a Bluetooth device with the Neckband-style wearable device.

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If you are unable to pair a Bluetooth® device with the Neckband-style wearable device, do the following:

NOTE: Each of these steps represents a possible solution to this issue. Check if the pairing is successful after completing each step.

  1. While the Neckband-style wearable device is on, press and hold the Custom button for 3 seconds or more to check if it is already in the pairing mode.

    custom button

    NOTE: When the LED light blinks, the device is in pairing mode.

  2. Place the Bluetooth device within 3 feet (1 meter) of the Neckband-style wearable device.

NOTE: Pairing may not be available when you try it after repairing or initializing the Neckband-style wearable device. In this case, delete the pairing information on your Bluetooth device, then perform initial setup by following the on-screen instructions on the Future Lab Program N app for pairing.