Article ID : 00154576 / Last Modified : 09/01/2016

The battery life of the Neckband-style wearable device is short.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The battery may drain faster in the following instances.

  • If the Neckband-style wearable device is used in cold environments, the battery will drain quicker.
  • The battery was not given enough time to fully charge.
  • If the volume of the Neckband-style wearable device is set to the maximum level.
  • If the Neckband-style wearable device was not used for a long period of time, the battery may drain quickly. Repeatedly charging and discharging the battery will improve its efficiency.

NOTE: Batteries deteriorate over time even in normal usage. If the battery life seems short, have the battery replaced by an authorized Sony technician.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.