Article ID : 00154657 / Last Modified : 03/29/2019

The search or play back of a specific music file is not available.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

The following are the possible reasons why the search or play back function is not available.

  • The music search and play back for a specific music file may not be available if the Neckband-style wearable device is not set to Device mode. Press the Custom button on the Neckband-style wearable device to change it to Device mode.

    Custom button

  • If the Neckband-style wearable device is already set to Device mode but the music search or play back function is still not available, check the following.
    • Make sure the song or artist name of the music file is added correctly.
    • Make sure the Neckband-style wearable device and the mobile device are paired properly using Bluetooth® connection.

      Bluetooth connection setup

      Follow the steps below to setup the Bluetooth connection for the Neckband-style wearable device.

      NOTE: The images below were taken from a Sony Xperia® smartphone. The steps on how to enable the Bluetooth feature of the smartphone vary depending on the model number. Refer to the manual or contact the manufacturer of the smartphone for additional information.

      1. On the mobile device, tap the Settings category.

        Settings of the Android mobile device

      2. Select Bluetooth.

        Bluetooth Settings of the Android Phone

      3. Confirm that FL-N01 shows as Connected.