Article ID : 00156342 / Last Modified : 08/23/2016

Unable to update the software of the Neckband-style wearable device.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If unable to update the software version of the Neckband-style wearable device, check the following.

  • Make sure that the Neckband-style wearable device has been fully charged. 
  • Compare the software version of the Neckband-style wearable device to the software version that is available on the Future Lab Program app to verify that a software update is required.. 
  • Try redownloading the file update file from the app to ensure that there was not an issue with the initial download.
    NOTE: If the initial software update failed, the download will restart once the Neckband-style wearable is turned on.