Article ID : 00156880 / Last Modified : 01/03/2018

How to perform a factory reset on the Neckband-style wearable device.

Applicable Products and Categories of This Article

IMPORTANT: The factory reset process may take up-to 10 minutes.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

To perform factory reset, follow the procedure below:

  1. Press and hold the Power button for 16 seconds to shutdown the Neckband-style wearable device.
  2. Press and hold the Power button and Volume down (-) button simultaneously for at least 10 seconds until the Neckband-style wearable device vibrates.

    Volume button

  3. The indicator light will flash for about 10 minutes and then turns off.
  4. Turn the Neckband-style wearable device back on.