Article ID : 00156881 / Last Modified : 09/27/2016

Unable to transfer music files from the computer to the Neckband-style wearable device.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following if music files cannot be transferred to the Neckband-style wearable device:

  • There is not enough space on the built-in memory of the Neckband-style wearable device. Delete unnecessary files to free up space on the built-in memory.
  • When transferring content, make sure no other tasks are running on the computer until file transfer is completed. Otherwise, the content may be damaged. Delete unplayable content from the Neckband-style wearable device and transfer the files again. If the content still does not play, factory reset  needs to be performed.