Article ID : 00169618 / Last Modified : 01/25/2017

The Android TV does not respond or will not turn on after the update to Android 6.0 (Marshmallow).

Applicable Products and Categories of This Article

Issue:

  • The Android TV™ will not power on with the remote control.
  • The Android TV does not respond and does not show LED or Sony® logo.

Affected models:

2015 Android TV models that end in C that was upgraded to Android 6.0 (Marshmallow) software version 3.709.

NOTE: See the Applicable Products and Categories for this article below.

Solution:

NOTE: Each of these steps may resolve the issue. If the Android TV begins working after step one, there is no need to proceed to step two.

  1. After pressing the power on button on the remote, wait a couple of minutes and try again. The Android TV should respond.
  2. Unplug the AC power and reconnect the power cord.