Article ID : 00171732 / Last Modified : 10/16/2018

There is no audio or video playback on the TV from the 4K Ultra HD Blu-ray Disc player.

Applicable Products and Categories of This Article

Affected models

  • UBP-X800


A software update that fixes this issue is available as an over-the-internet update (recommended process) as well as available for download on your model support page. Learn how to install updates for your player.

The Following Steps as a Temporary Workaround Until You Update the Software

  1. Unplug the HDMI® cable and plug it back in.

    NOTE: The image from the Blu-ray Disc® player will reappear on the screen.

  2. Go to the player Screen Settings menu, and change the 4K Upscale Setting from Auto1 to Auto2.

    1. Using the Blu-ray Disc player remote, press the Home button.
    2. Select Setup.
    3. Select Screen Settings.
    4. Select 4K Upscale Setting.
    5. Select Auto2.