Article ID : 00183838 / Last Modified : 10/24/2017

Can't Watch Netflix 4K Content on My TV

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following to view Netflix® 4K content:

  • Make sure that your TV supports 4K/60p signal. For model-specific information, check your manual. Manuals are posted on your model support page.
  • If you have a 2015 4K TV or newer
    • Set the HDMI Signal Format of your TV to Enhanced Format.
  • If you are using the UBP-X800 Blu-ray Disc™ player, update the firmware to the latest version. Downloads are posted on your model support page.

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