Article ID : 00178383 / Last Modified : 07/20/2017

Blue Tint After Downloading Software Update Version 4.404 for the Projector

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Symptom

The projected picture of the VPL-VW5000ES projector rarely becomes bluish and the symptom doesn't disappear after the projector is turned off and on.

Web Announcement:

Solution

Update the projector using the latest system software update (version 4.502 or higher). Downloads are posted on your model support page.

Note: If you can't download the update, an authorized service center can perform the update.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.