The projected picture of the VPL-VW5000ES projector rarely becomes bluish and the symptom doesn't disappear after the projector is turned off and on.
Update the projector using the latest system software update (version 4.502 or higher). Downloads are posted on your model support page.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.