Article ID : 00185148 / Last Modified : 09/22/2017

Audio Description and Related Functions Don't Work Properly

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Why doesn't the cursor on the menu highlight the Audio Description audio-stream that is playing?
Why do the sound settings remain disabled when the user changes to a channel with no Audio Description audio-streams?

This occurs due to a communications error experienced with the newly introduced 1PID broadcast protocol.

To resolve the issue, follow these steps to perform the software update on your TV:

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Select Customer Support.
  4. Select Software Update.
  5. Select Network.