Article ID : 00178758 / Last Modified : 08/30/2017

Picture Appears Partially Blurry When Switching from 4K Video Signals to High Definition (HD) or Standard Definition (SD) Broadcast on an Android TV

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Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Solution

This issue occurs during picture mode transition from 4K to HD or SD signal on your Android TV™. Download the latest software update  to resolve the issue. Downloads are posted on your model support page.

After completing the software update, follow these steps:

  1. Tune the TV to a 4K broadcast.
  2. Reboot  the TV.
  3. Tune to an HD or SD broadcast.