Article ID : 00178924 / Last Modified : 08/30/2017

Video and Audio Stutter During an Amazon App Playback on an Android TV

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Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Solution

Pressing the ACTION MENU or volume buttons on the remote control of an Android TV™ causes an audio and video stutter during Amazon® App playback. To resolve the issue, download the latest  software update of the TV. Downloads are posted on your model support page.