Article ID : 00178924 / Last Modified : 08/30/2017

Video and Audio Stutter During an Amazon App Playback on an Android TV

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Solution

Pressing the ACTION MENU or volume buttons on the remote control of an Android TV™ causes an audio and video stutter during Amazon® App playback. To resolve the issue, download the latest  software update of the TV. Downloads are posted on your model support page.