Article ID : 00185258 / Last Modified : 08/28/2018

The Audio Is Ten Seconds Faster than the Video When I Watch the Ultra HD Blu-ray Title Pride and Prejudice and Zombies

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

This issue occurs with the initial release of this disc title and has been fixed in the latest release. For more information, contact Sony Pictures Home Entertainment (SPHE) customer support.

SPHE customer support contact information:

  • Email: consumer@SPHECustomerSupport.sony.com
  • Phone: 800-860-2878

As a temporary solution, set BD Audio MIX Setting or BD Secondary Audio to On.

  1. On the supplied remote control, press the HOME button.
  2. Select Setup.
  3. Select Audio Settings.
  4. Select BD Audio MIX Setting or BD Secondary Audio.
  5. Select On.