IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
This error appears after updating your Android TV™ device to the following software version while Samba Interactive TV is disabled:
- PKG6.2669 for 2017 and 2016 models
- PKG3.915 for 2015 models
We are aware of the issue and we apologize for any inconvenience. Follow either of the steps below in order to use your TV without the error appearing on the screen.
If the error message continues to appear and interferes when performing the steps above, follow these steps.
- Press the HOME button.
- Scroll down and select Settings.
- Under TV category, select Apps.
- Under System apps, select Samba Services Manager.
- Select Force stop.
- Select OK.
Perform a factory data reset.