Article ID : 00188608 / Last Modified : 11/13/2017

The Picture Freezes When the DSEE HX Function is Set to On

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the picture freezes when playing a DVD on your Blu-ray Disc™ player, follow the steps below to disable the DSEE HX™ audio enhancement function:

Note: Some DVDs are made with a combination of DTS™ 2.0ch and 48 kHz, and the DSEE HX is not compatible with this.

  1. Turn on your device.
  2. On the supplied remote control, press the HOME button.
  3. Select Setup.
  4. Select Audio Settings.
  5. Turn the DSEE HX to Off.

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